Ok, so this time I hit some cones that got knocked into the one of two open lanes on the freeway at 11:30 at night on 880. There was A LOT of damage. More than you would think. First call in the a.m. - insurance company; second call - Baron Von Frier. Although it was driving fine, they asked me to bring it in right away to assess whether it was safe to drive - it was not - so Linda immediately drew up the paperwork and started ordering me a rental. I was out of there in 20 minutes and got my car back in less than a week.
11.1.11
6.1.11
Steven at Baron Von Frier helped me get my rental car easily, right at their shop, and Linda and Dave explained all aspects of the repair thoroughly and clearly. They were genuinely concerned about my car and my welfare! Super nice people, with top notch service. My car was repaired beautifully and looks just like new. Excellent service. Superb quality work.
Posted by Owner at 12:21 0 comments
4.1.11
Linda and Steven are friendly, upfront, fair, and honest about what needs to be done to my car. They understand budgetary constraints and never pressure me to make repairs I can't afford, and are superb at dealing directly with my insurance carrier! I recommend them highly to anyone who needs bodywork done, and won't take my car anywhere else!
Posted by Owner at 12:52 0 comments
3.1.11
Extremely pleasant. Baron Von Frier Picked up my car from my job and brought it back when finished and most shops don't do that so I'm grateful.
Posted by Owner at 12:40 0 comments
30.12.10
A seamless, professional experience from start to finish. I call you, and everything is set up for me. Linda and Steve were great. I refer BVF to absolutely everyone I know.
Posted by Owner at 11:11 0 comments
21.12.10
Excellent. So nice to have you come to my house and pick up/return my car. Very thorough and you go the extra bit by cleaning the car.
Posted by Owner at 10:24 0 comments
15.12.10
Thank you so much for your unsurpassed attention to detail & workmanship on my '99 Subaru's botched windshield job and for your thorough dealings with the insurance company; truly a great all-around customer experience!
Posted by Owner at 07:38 0 comments
13.12.10
Their customer service was excellent. They took care of setting up a rental car and had the Enterprise guy waiting for me when I arrived. They kept in contact every 2 days with updates and they negotiated with the insurance company to get everything back to original. When I went to pick up my truck, they walked me thru all the work step by step. Their body work and paint work was excellent. They gave me a little bottle of touch up paint to be used if I get any nicks from parking lots. (A nice touch!)
Posted by Owner at 13:40 0 comments
7.12.10
As long as they are open, I will never go to another body shop. Wonderful people, impeccable customer service, my black pearl paint job is still as gorgeous as ever.
Posted by Owner at 06:23 0 comments
1.12.10
They guarantee their work and they are super friendly and efficient. Some yelpers comment that BvF is a little more expensive, I think their rates are fair and their work is top notch.
Posted by Owner at 10:09 0 comments
18.11.10
Ok, so this time I hit some cones that got knocked into the one of two open lanes on the freeway at 11:30 at night on 880. There was A LOT of damage. More than you would think. First call in the a.m. - insurance company; second call - Baron Von Frier. Although it was driving fine, they asked me to bring it in right away to assess whether it was safe to drive - it was not - so Linda immediately drew up the paperwork and started ordering me a rental. I was out of there in 20 minutes and got my car back in less than a week.
Posted by Owner at 13:17 0 comments
They looked carefully over the whole car, and offered to repair some other small dents on the car that weren't from the accident, which I accepted, since the price was reasonable. And the result was that I couldn't even tell where those dents once were.
Posted by Owner at 13:17 0 comments